QR codes are a great way for any small or medium sized
business to create a seamless customer experience. In this guide, we will teach
any business how they can use QR codes to increase sales and customer
satisfaction.
Since the explosion of mobile technology in the last decade,
QR codes have become a regular part of day-to-day commerce. In the last few
years, giant corporate retailers have been discovering ways to leverage the use of QR codes to provide a seamless customer experience, which touches their
customer base at all points of their buying journey. This means making product
information available online, providing multiple purchase options, and using
customer data to customize messages and retarget promotions.
We hear from many retailers, and often they all ask for the
same thing. Retail stores want to be able to give an exceptional level of service
that compels their customers to come back, over and over, to do business with
them.
What most small business owners do not realize, is that this
is available to them, by leveraging the features of a modern point of sale
system, like eHopper POS.
It’s easy for anyone to set up this process. To being, all
you need to do is:
- Set up product inventory in your point of sale
- Integrate your products to an online store
- Print out tags with barcodes or QR codes
And that’s it!
Once you have completed these steps, with eHopper
Omnichannel plan that is all the set up work you will need to do.
Now you are ready to provide a completely seamless
experience to any customer that comes into your store.
For example, a potential customer can now walk into your
store. They see a product display with a QR code. Now, the customer is able to
quickly scan the code on their phone. Once they do this, the customer receives
a pop-up discount code, offering them 10% off the product, if they purchase in
the next 24 hours.
This not only drives sales by increasing customer
convenience, but you are also serving to direct customers back to your website.
This means you can remarket future deals to this customer.
Another creative way to use QR codes to drive business is on
business cards. QR codes on business cards allow you to link to detailed
information in a sleek, minimalist way.
Storefront displays are another great way to use QR codes.
Your retail store probably is not open twenty-four hours a day, seven days a
week. But the good news is that your online store can be! If you put a QR code
in your display window, a customer walking by after-hours is able to scan the
code and get a discount code, email reminder, or even a link to buy the product
online – right then!
By touching the customer at all parts of their journey, and
by providing discounts and incredible convenience, any business, of any size,
can easily create a seamless customer experience with QR codes.
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